When the Association receives a comment, compliment or complaint about its service, it must be recorded in the first instance in the Manual Complaints Register and passed to relevant member of staff to investigate and respond and log onto the SDM Complaints Register.
Comments, compliments and complaints can be made to the Association:
By letter: Woodvale & Shankill Housing Housing Association
By email: info@wscha.org
In person: By calling to the office
By telephone: 02890 741618
Assistance should be offered when necessary to facilitate a tenant. It is important to note that the Association can provide information in alternative formats on request, for example large print, audiocassette, Braille.
For a copy of our Complaints Policy please contact the office.