information to help guide you

Tenant Resources

Explore our resources to make your living experience safe, comfortable, and informed. We offer valuable information and tools to help empower current tenants and people interested in community housing. Find guidance on housing benefits, cost of living, how to make maintenance requests, and much more.

Useful resources

Paying your rent

Pay your rent at any post office or shop showing the payzone card or by standing order.

Report a repair

Repairs can be reported online using our form, over the phone, via email or directly in person at our main office.

Emergency contacts

We have emergency contact numbers for out of hours plumbing, electrical or general repairs.

Report behaviour

Our Good Neighbour Agreement is tackling anti-social behaviour. Please report any incidents to us.

Helpful information

Social Rented Housing

Helpful information on how to apply for social rented housing, explaining everything that is involved.

Rent Information

Information regarding your rent, including how to pay your rent, rent arrears and potential rent increases.

Good Neighbour Agreement

We are asking all its tenants to treat their neighbour’s with respect and look out for them in times of need.

Affordable Housing

The association is exploring options to provide different housing solutions to the local community.

How to make a complaint

When the Association receives a comment, compliment or complaint about its service, it must be recorded.

Housing Benefits

Find out what benefits you and your co-habitants may be entitled to if you are unemployed or on low income.

Welfare Reform

Find out how the Government is reforming the welfare and benefit system across the whole of the UK.

Downloadable Resources

Privacy Notice for tenants NI

PDF - 514 KB

Cost of Living Booklet

PDF - 6 MB

Good neighbour agreement

PDF - 135 KB

Still need more information?

Feel free to reach out to us.