Download the Comments, Compliments and Complaints Policy

Comments Compliments Complaints procedures Feb 2014 (2)

When the Association receives a comment, compliment or complaint about its service, it must be recorded in the first instance in the Manual Complaints Register and passed to the Corporate Services Manager (CSM) to investigate and respond and log onto the SDM Complaints Register.

Comments, compliments and complaints can be made to the Association:

By letter: Woodvale & SHankill Housing Housing Association
By email:
In person: By calling to the office
By telephone: 02890 741618
By Fax : 02890 351922

Assistance should be offered when necessary to facilitate a tenant. It is important to note that the Association can provide information in alternative formats on request, for example large print, audiocassette, Braille.